Monitoring, maintenance, and troubleshooting that keep your Magento 2 (Adobe Commerce) store running at peak performance. Expert assistance available 24/7 for peace of mind.
Get the expert assistance you need with Magento 2 (Adobe Commerce) Care. Our team of AWS-certified professionals monitors your Adobe Commerce (Open Source) store around the clock, and troubleshoots and resolves issues as they come up.
Rest assured, your e-commerce site is in safe hands. Still need to move your store to the cloud first? See our cloud hosting services.
Everything you need to keep your store running smoothly
Round-the-clock assistance for critical issues
Continuous tracking of your site's performance
Assistance in managing growth and traffic spikes
Regular upkeep to prevent potential problems
Ongoing security updates and threat prevention
Expert advice on cloud infrastructure for Adobe Commerce, Magento Open Source, and Mage-OS
Clear expectations and guaranteed response times. Support plans are billed monthly with no long-term commitment required.
15-minute response for critical issues
Keeping your store online and available
Round-the-clock support availability
Swift issue resolution commitment
Our streamlined support process delivers quick resolution and clear communication
Quick and accurate diagnosis of problems
Categorization based on urgency and impact
Swift action to resolve the issue
Regular updates throughout the process
Confirming the fix holds and preventing repeat issues
Our support process is designed to be efficient and transparent, keeping you informed while your issues get resolved quickly.
Get answers to common questions about our Adobe Commerce services.
For critical issues, our average response time is under 15 minutes. We aim to begin working on resolving the issue immediately.
Yes, we provide support for custom modules and themes. Our team is skilled in a wide range of Adobe Commerce customizations.
You can contact our support team via phone, email, or our dedicated support portal. For critical issues, we recommend calling our 24/7 emergency support line.
We offer both proactive monitoring and reactive support. Our systems continuously monitor your store for potential issues, allowing us to often address problems before they impact your business.
Yes, ongoing performance optimization is part of our cloud support services. We regularly review your site's performance and make recommendations for improvements.
Yes. Mage-OS is compatible with Magento Open Source, so our monitoring, patching, and support process covers Mage-OS stores the same way it covers Adobe Commerce Open Source and Magento Open Source.
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